This Privacy Policy explains what personal information patokbet collects from members in the Philippines, how we use it, who we share it with, and what rights you have over your own data. Please read this page carefully before registering or using any part of the platform.
patokbet is an online entertainment platform serving members across the Philippines, offering sports betting, live casino-style gaming, and mobile-first access built for Filipino players. This Privacy Policy applies to all personal data collected through the patokbet website, mobile platform, and any related services or communications. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your personal data, please do not register or continue using the platform. This policy is written in plain Philippine English so that every member can clearly understand their rights and our obligations. We review and update this policy periodically, and the date of the most recent revision is noted at the bottom of this page.
When you register for a patokbet account, we collect information such as your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process required for withdrawals and compliance purposes, we may also collect a copy of a valid government-issued ID, a selfie or photo for facial verification, and proof of address such as a utility bill or bank statement. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount, and the date and time of the transaction. We also automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for members across the Philippines. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or regulatory obligation.
The primary reason we collect your personal data is to operate your account and deliver the services you have signed up for, including processing bets, crediting winnings, and handling deposits and withdrawals in Philippine pesos. We also use your information to verify your identity and age in compliance with applicable Philippine regulations, ensuring that the platform is only accessible to eligible adults aged 21 and above. Your contact details are used to send you important account notifications, security alerts, and responses to support enquiries — we do not send unsolicited marketing messages without your consent. Transaction data is retained for financial record-keeping, fraud prevention, and to meet our obligations under anti-money laundering regulations. Technical and usage data helps us identify and fix bugs, optimise platform performance on mobile devices, and understand how members interact with different features. Where required by law or by a regulatory authority, we may also use your data to fulfil legal obligations, respond to lawful requests, or cooperate with investigations.
patokbet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes — this is a firm commitment we make to every member. We do share data with carefully selected service providers who assist us in operating the platform, such as payment processors that handle GCash, Maya, and bank transfer transactions, identity verification providers, and cloud hosting services. All third-party service providers are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We may also disclose your personal information to law enforcement agencies, regulatory bodies, or courts when we are legally required to do so or when disclosure is necessary to protect the rights, safety, or property of patokbet or its members. In the event that patokbet undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result. We do not share your data with any third party based outside the Philippines unless adequate data protection safeguards are in place.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Account registration data and identity verification records are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements applicable in the Philippines. Transaction records are kept for the same minimum period to support dispute resolution, audits, and regulatory reporting. Technical logs and session data are retained for a shorter period, generally no longer than twelve months, unless a specific security investigation requires longer retention. Once the applicable retention period has expired and there is no longer a legal or operational basis for keeping your data, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date of closure, and you will not receive marketing communications after that point.
patokbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle member data are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. Payment transactions are processed through PCI-DSS compliant payment partners, meaning your card and e-wallet details are handled to the highest available security standard. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage members to use strong, unique passwords and to enable any available account security features such as two-factor authentication.
As a member of patokbet and a resident of the Philippines, you have a number of rights in relation to the personal data we hold about you, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to access a copy of the personal data we hold about you, and to request correction of any information that is inaccurate or out of date. You may also request the deletion of your personal data where we no longer have a legal or operational basis for retaining it, subject to our regulatory retention obligations described above. You have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe.
patokbet uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and analyse how members use different features of the site. Essential cookies are necessary for the platform to function and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help us detect and prevent fraudulent activity. Analytics cookies help us understand aggregate usage patterns, such as which pages are visited most frequently and how members navigate between sections, so that we can improve the platform experience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use patokbet after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
patokbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered members by posting a notice on the platform or by sending a notification to the email address associated with your account. The updated policy will take effect from the date it is published on this page, and your continued use of the platform after that date constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform. The date at the bottom of this page always reflects when the policy was last reviewed.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way patokbet handles your personal data, you are welcome to reach out to our support team at any time. Our dedicated support contact is [email protected], and we aim to acknowledge all privacy-related enquiries promptly and resolve them within a reasonable timeframe. For general questions about your account, platform features, or other topics, you may also visit our FAQ page which covers the most common member queries. If you wish to exercise your data rights — such as requesting access to, correction of, or deletion of your personal data — please include your registered account details in your message so that we can verify your identity and process your request efficiently. We are committed to handling all privacy matters with transparency, care, and respect for every member across the Philippines.
Last reviewed: 2025. This Privacy Policy applies to all patokbet members in the Philippines. For related policies, see our Terms and Conditions and Responsible Gaming page.
Quick answers to the privacy questions Filipino members ask most often.
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